Career Transition Coaching FAQs

Coaching Services FAQs -Holly Genser Career Transition Coach for Creative Profsesionals

May I contact you between coaching sessions?

Yes! You may email me with questions, materials, ideas, or other matters. I will answer briefly.

If further discussion is required, or if a response requires more time, then I will recommend that we discuss the matter at our next coaching session.

What are your coaching payment terms?

Coaching terms vary with the coaching package you have. All services, whether for 1 1/2 hours, three weeks, three months, or six months, are payable in advance. The longer the package term, the deeper the discount.

More detailed terms are contained in my Service Agreement, which you'll review and complete before sending me your first payment.

How do I pay you?

I use PayPal. You can send me money from your PayPal account OR you can use it as a guest and enter your credit card information. PayPal notifies me immediately of your payment.

May I start with a monthly coaching package and switch to the three-month coaching package?

Yes. You can switch at the beginning of your next four weeks.

What if I miss a session?

You can cancel a session and reschedule if you allow at least 24-hours' notice. If you don't show up, you forfeit the session at my discretion, unless you've had a true emergency.

If you cancel a session twice, then the next time you cancel a session, you'll forfeit the session. The reason is that I reserve a special time for you weekly or bi-weekly. When you cancel, I can't schedule anyone else into that slot, and it's lost money for me.

On the other hand, if you have a vacation or other event coming up, give me at least two weeks notice, and we can make special arrangements. This allows me time to schedule new clients or marketing events.

What if I want to cancel coaching?

See my refund policy.

If we have an exploratory phone call, and I want to wait to start work with you, how long are stated fees good for?

If we have an exploratory phone call, and I want to wait to start work with you, how long are stated fees good for?

Fees stated in an unsigned agreement are good for three months from the time of our initial discovery consultation.

If you didn't want to receive an agreement, then the fees stated on my website when we speak again are your fees.

Once you become a client, your stated fees are good for at least a year.

How do I get started with coaching?

The first step is to contact me to schedule a complimentary exploratory call.

If you want to continue, I'll send you my Coaching Welcome Package with a Coaching Agreement, Policies and Procedures, and other materials to review.

Then you complete your part of the agreement, sign it, and email it back to me. Coaching begins after receipt of your first payment, at the appointed day and time.

If you're ready to discuss your career challenges and see how I can help, then contact me to schedule your exploratory call today.

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